Ravi Kumar

• 7years of IT experience in application development and their technical support management.
• Hands on experience in development and support of ITSM modules in ServiceNow.
• Worked on various applications in ServiceNow such as Incident Management, Problem Management, Change Management, Knowledge Management, Service Request, and Configuration Management.
• Experience in configuring Event Management with ServiceNow.
• Experience on configuring Discovery and Cloud Management tools like AWS with ServiceNow.
• Involved in building Self Service Portal such as Content Management System (CMS) and Service Portal.
• Proficient in developing and debugging Client Script, Business Rules, UI Policies, UI Pages, UI Macros, Access Control List, Scheduled Jobs, Background Scripts, Script Includes.
• Having Experience in configuring workflow, MidServer, Service Level Agreement(SLA) and Email Notifications.
• Expertise in Data Migration Activities.
• Knowledge on integrating ServiceNow with third party tools such as JIRA, SAP HANA using REST/SOAP API and LDAP.